Dispatch and Driver
seamless communication
Realtime updates
Utilize advanced tracking and GPS systems to provide drivers with real-time information about routes, traffic conditions, and any changes in delivery schedules.
Selective Dispatching
Provide the ability for dispatchers to communicate instantly with specific drivers or broadcast messages to all, ensuring targeted and efficient communication.
Cost savings
No cost for calls or texts, with an in-app chat feature for drivers. A seamless communication experience for drivers and dispatch.
Customer updates
Share relevant customer information, like special instructions or preferences instantly through direct chat.
Better customer experience
Delivery Updates: Customers appreciate being informed about the status of their deliveries. Driver chat allows drivers to send updates to customers, such as estimated arrival times or delivery confirmation, enhancing the overall customer experience.
Personalized Service: With driver chat, drivers can respond to customer inquiries or requests promptly, offering a more personalized and responsive service.
Customer Success: Drivers can promptly address customer inquiries or concerns through real-time chat. This responsiveness can lead to higher customer satisfaction levels as customers appreciate quick and accurate responses to their questions or issues.
Efficiency and
cost savings
Route Optimization: Your dispatchers can leverage driver chat to continuously monitor traffic conditions and adjust delivery routes accordingly. It also allows for better utilization of resources, ultimately saving on operational costs.
Reduced Phone Calls: Traditional phone calls between drivers and dispatchers can be time-consuming and potentially distracting for drivers. This streamlined chat communication process allows drivers to focus on driving and completing deliveries, contributing to increased efficiency.
